Digital banking has made payments and account management faster, but it has also given fraudsters more ways to try their luck. Most scams depend on tricking people rather than breaking technology, so awareness is the best defence.

Never share confidential details

Banks do not ask customers to reveal their PIN, password or one-time passwords over a call, message or email. If someone asks, treat it as a warning sign, however official they sound.

Be wary of urgent messages

Scammers create panic with claims that an account will be blocked or a prize is waiting. Pause, do not click links in unexpected messages, and contact your bank using the number printed on your card or on its official website.

Secure your devices

  • Install updates for your phone and banking app.
  • Use screen locks and strong, unique passwords.
  • Download banking apps only from official app stores.
  • Avoid doing banking on public Wi-Fi or shared computers.

Monitor your account

Turn on transaction alerts and check statements regularly. Report anything unfamiliar to your bank immediately, since quick action improves the chance of limiting the damage.

If something goes wrong

Contact your bank at once, change your credentials, and follow the grievance process the bank and the regulator provide. Keep records of messages and transaction details to support your complaint.